Penaten Sucks Customer Reviews and Feedback
Penaten is a German brand of healthcare products, including baby cream (barrier cream) owned by Johnson & Johnson.
Its name is taken from the Penates, the household deities of Ancient Rome.
DBSMITH says"It's unusual these days to get truly awful customer service. Smallflower is apparently just playing at online sales, they're not serious. I've written three times over several days: twice using their normal email address and once via the website form -- no reply or acknowledgement whatsoever. Tried to place an $80 order with "free" shipping (advertised) but the website was adding another $8+ for shipping. Apparently an $80 order from a repeat customer isn't worth Smallflower's attention."
DBSMITH says"Website offered "free" shipping on orders of $75 or more. I tried to place an order for $80+ but the check-out page added a fee of $8.65 (or so) for shipping. Send an email to the company to ask what the problem was and after two days had not received any reply. Sent a second inquiry today."
kelz1004 says"The site was advertising free 2-day shipping on orders over $100. I placed an order of over $350 on December 18th. I got a shipping notification that UPS received the shipment information on December 19th and that my order was not to be delivered until December 29th!!!!!!!!!!!!! 10 days after my order certainly not 2 days. And it was a Christmas present. I contacted customer support and was told that it was my fault, that I had not chosen the expedited shipping. I made the "assumption" that it was a given since there were no instructions either on the front page nor on the order page to make sure that I chose the right option. Stupid me. I should have used Amazon. I won't make this mistake again."
Edward Slade says"Received broken product. Requested replacement cap so product would stop leaking. Advised they can't if I want to return I could and REC new bottle. Condescending cust service and too much trouble with unpacked shipment. No Styrofoam or protective barrier for shipping."